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Have Questions?

We know inviting someone into your home comes with questions. From what’s included to how we work, we’ve answered the most common things our clients ask — so you can feel confident, informed, and completely at ease.

Helpful Answers, All in One Place

Here you’ll find answers to the questions we’re asked most often. Use the buttons below to jump to a specific topic, or scroll down to view all FAQs.

General

You can book directly online through our website at any time. Simply select your service, choose a date and time that works for you, and we’ll take it from there. For office cleaning or holiday lighting inquiries, use our contact form to get started.

Before Your First Visit

You don’t need to do much — just make sure we have clear access to the areas being cleaned. Picking up personal items, toys, or clutter from floors and surfaces beforehand helps us focus our time on actually cleaning rather than organizing.

Products & Safety

We use thoughtfully selected, non-toxic cleaning products designed to support a healthier home environment. Our choices are intentional — we’re mindful of what we bring into your space.

Services

Refresh Cleaning is a light reset for homes that are already in good shape — think surface-level tidying and straightening. Basic Cleaning is our most popular service and covers thorough ongoing maintenance for regularly lived-in homes. Deep Cleaning goes further, targeting buildup, overlooked areas, and details that accumulate over time. Not sure which one fits? Start with Basic and we’ll let you know if your home needs more.

Holiday Lighting

We supply everything. Our service includes professional-grade holiday lights as part of the full turnkey package — you don’t need to purchase, store, or manage anything.

Office Cleaning

Before your first office cleaning visit we’ll schedule an in-person walkthrough to assess your space, understand your priorities, and determine the right scope of service. From there we build a cleaning plan specific to your office — not a generic checklist.